Effective Date: April 30, 2026

Phoenix Evolution DMCC (“we,” “us,” or “our”) operates the website www.phoenixevolution.ae. As the exclusive MENA partner of Engage Hub, a leading global technology provider of cross-channel engagement solutions, we are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect


We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and billing details you provide when contacting us or using our services.
  • Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site.
  • Advertising & Campaign Data: Campaign performance data, conversion events, and audience metrics collected through integrated advertising platforms (e.g., Google Ads API, TikTok Ads API, Meta Ads API) on behalf of our clients.
  • Customer Engagement Data: Cross-channel communication data processed through our platform, including SMS, email, push notifications, and messaging interactions.
  • Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to improve user experience and measure site performance.

2. How We Use Your Information


  • To provide, operate, and maintain our digital marketing and customer engagement services.
  • To manage client advertising campaigns via third-party API integrations (Google Ads, TikTok, Meta, etc.).
  • To deliver cross-channel customer engagement solutions across banking, retail, logistics, healthcare, and event management sectors.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To analyze website usage and improve our services.
  • To comply with legal obligations and enforce our terms.

3. Third-Party API Integrations


Our services involve integration with advertising and communication platforms including but not limited to Google Ads API, TikTok Marketing API, and Meta Marketing API. When managing client campaigns, we access and process advertising data strictly in accordance with each platform’s developer policies and terms of service. We do not sell or share advertising data obtained through these APIs for purposes unrelated to the services we provide to our clients.

4. Data Sharing & Disclosure


We do not sell your personal information. We may share data with:

  • Service Providers: Trusted vendors who assist in operating our website and delivering services (hosting, analytics, payment processing).
  • Advertising Platforms: As required to manage campaigns on your behalf.
  • Technology Partners: Including Engage Hub, for the delivery of cross-channel engagement solutions.
  • Legal Requirements: When required by law, regulation, or legal process.

5. Data Security


We implement industry-standard security measures — including encryption, access controls, and secure server environments — to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention


We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Campaign data is retained in accordance with the respective advertising platform’s data retention policies.

7. Your Rights


Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing activities.
  • Withdraw consent at any time where processing is consent-based.
  • Lodge a complaint with a data protection authority.

8. Cookies


Our website uses cookies to enhance functionality and analyze traffic. You may control cookie preferences through your browser settings. Disabling cookies may affect your experience on our site.

9. Children’s Privacy


Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy


We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us


If you have questions or concerns about this Privacy Policy, please contact us.