AI Powered Chatbots
Guarantee a personalized self-service experience no matter the channel, with our efficient, cost-effective customer communications solutions.
Data Orchestration
Seamlessly integrate and orchestrate data from all your existing systems and sources into one single platform.
Cross Channel Messaging
Deliver relevant and personalized communication, at the right time and on the right channel, in a seamless way.
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Customer Journey Tracker
Take actions of impact by mapping, visualizing and optimizing customers’ interactions in real time.
Conversational IVR
Exceed customers’ expectations by predicting their intent with our Ai-power and NLP Speech recognition solution.
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AI Powered Chatbots
Customers are instantly recognized as they navigate from one channel to another, during their journey, allowing them to pick up their query where they left off without any repetition.
By deep-integrating, our Chatbot with any back-end systems, customers are provided with immediate responses to specific and complex queries – such as account inquiries, delivery updates, inventory levels and more.
Our Chatbot captures and understands customers intent, with the help of our powerful and native Natural Language Processing (NLP) and speech recognition engine. This results in a human-like experience while automating customer calls.
Data Orchestration
Design and create complex workflows in minutes.
Engage the right customers at the right time with the right message with our platform.
Our user-friendly UI enables businesses to configure, design, and optimize call flow. Furthermore, they can easily add new journeys for continued improvement to the customer experience.
Cross Channel Messaging
Communicate with customers at the right time, on the right channel, in a seamless and personalized way.
Messaging Apps.
With over 2Billion active users WhatsApp has become the most used messaging app in the world. Enterprises can use the Phoenix Evolution platform to communicate with their customers using text, audio, videos, photos and pdf.
With over 1Billion monthly active users WeChat’s popularity is growing exponentially. Enterprises are able to use the platform to post rich media content including audio messages, videos, photos and text to followers of their WeChat stream.
The platform is packed full of functionality built to optimize the creation, scheduling, sending and automation of SMS and MMS. For example, you can save templates to make it easier to recreate campaigns, personalize the sender number to reinforce your brand, and also manage incoming responses to facilitate a seamless two-way communication channel with your customers. The Unicode encoding supports multiple languages which is a great feature for enterprises looking to manage multiple brands spanning across territories
With Phoenix Evolution, you can easily design email campaigns that capture your customer’s attention. The Editor allows you to edit plain text and HTML, as well as effortlessly incorporate images, audio and video. You can also add building blocks
that display dynamic content to ensure each individual recipient receives a highly personalized experience. The Editor automatically optimizes content across multiple display formats and can embed trackable links to assist with measuring ROI.
Customer Journey Tracker
The Customer Journey Tracker gives companies a helicopter view of every interaction their customers have with their business. Starting from the engagement phase and beyond, across both online and offline systems. It enables them, for the first time, to see their business from the customers’ perspective. The Tracker gives a real understanding of how customers engage with their business and on which channels. Identifying drop-offs, automating all engagement and reducing friction. That way, businesses can deliver personalized and successful journeys that matter and have a direct impact on their bottom line.
Conversational IVR
Our AI-powered Chatbot reduces customers’ on-call time by automatically deflecting their calls rather than navigating through a recorded menu or waiting for an agent. Customers can therefore self-serve, speeding up resolution, thus reducing pressure on call centers. This seamless service allows companies to meet customer expectations, whilst driving significant cost reductions and improving operational efficiencies.