Self Service
Our solution engages the customer as they wait to speak with an agent by providing next available information via an alternative channel of their choice. Information such as store opening hours can be shared via SMS or mortgage application forms can be delivered via WhatsApp or email with an embedded link to a webpage.
Consent Management
Built to comply with EU and CMS requirements, this solution enables businesses to create customer consent collection and management processes across channels. Branded opt-in landing pages can be easily created and edited, to align with the brand’s visual identity and tone of voice. The information is linked back to the central solution, ensuring consents are updated in real-time across existing workflows and campaigns.
Fraud Management
By speeding up the verification process for fraud resolution as customers seamlessly confirm or deny any suspicious transactions using one-word messages on their preferred channel, businesses increase the Customer Satisfaction Score, while improving operational efficiency.